Privacy Policy

Introduction

Homoprifer Tours Pty Ltd (ABN: 12 345 678 901) ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (homoprifer.com), book our tours, or interact with our services.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you, regardless of how or where it is collected.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Travel Information: Passport details, travel dates, accommodation preferences, dietary requirements, medical conditions relevant to travel
• Payment Information: Credit card details, billing address (processed securely through our payment providers)
• Marketing Preferences: Newsletter subscriptions, communication preferences
• Emergency Contacts: Next of kin details for tour bookings
• Special Requirements: Accessibility needs, allergies, special occasions

Technical Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, referral sources, search terms
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy for detailed information

Information from Third Parties

We may receive information from:

• Travel booking platforms and partners
• Payment processors and financial institutions
• Social media platforms (if you connect your accounts)
• Government agencies (for permit applications and safety requirements)

How We Use Your Information

Primary Purposes

We use your personal information to:

• Provide Tours and Services: Process bookings, coordinate travel arrangements, provide customer support
• Communication: Respond to enquiries, send booking confirmations, provide pre-travel information
• Safety and Compliance: Ensure participant safety, comply with legal requirements, obtain necessary permits
• Payment Processing: Process payments, manage billing, handle refunds
• Emergency Situations: Contact emergency contacts, coordinate medical assistance if required

Secondary Purposes

With your consent, we may also use your information for:

• Marketing: Send newsletters, promotional offers, travel tips, and updates about our services
• Personalisation: Customise our website content and tour recommendations based on your preferences
• Research and Development: Improve our services, develop new tours, analyse customer satisfaction
• Social Media: Share photos and testimonials (with explicit permission only)

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To provide the tours and services you've booked
• Legal Obligations: To comply with Australian tourism, safety, and tax laws
• Legitimate Interests: To operate and improve our business, ensure safety, prevent fraud
• Consent: For marketing communications and optional services

Information Sharing and Disclosure

When We Share Information

We may share your personal information with:

Service Providers

• Accommodation Providers: Hotels, resorts, camping operators for booking confirmations
• Transport Companies: Airlines, bus companies, ferry operators for travel arrangements
• Activity Partners: Tour operators, equipment rental companies, experience providers
• Payment Processors: Secure payment gateway providers for transaction processing
• Technology Providers: Website hosting, email services, booking systems

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, warrants, or court orders
• Respond to government agency requests
• Protect our rights, property, or safety
• Investigate fraud or security breaches
• Enforce our terms and conditions

Emergency Situations

In medical or safety emergencies during tours, we may share relevant information with:

• Emergency services and medical providers
• Your emergency contacts
• Consular services if you're an international visitor
• Insurance providers for claims processing

What We Don't Do

We do not:

• Sell your personal information to third parties
• Share your information for others' marketing purposes without consent
• Use your information for purposes other than those described in this policy
• Share sensitive information (health, religious beliefs) except where necessary for tour safety

International Data Transfers

As a tourism business serving international clients, we may transfer your information outside Australia to:

• Cloud storage providers with servers in multiple countries
• International booking platforms and partners
• Your home country's consular services in emergencies

When transferring data internationally, we ensure:

• Adequate privacy protections are in place
• Recipients are bound by privacy obligations
• Transfers comply with Australian Privacy Principles
• You have the right to request information about overseas disclosures

Data Security

Security Measures

We implement comprehensive security measures to protect your information:

• Technical Safeguards: SSL encryption, secure servers, firewalls, regular security updates
• Physical Security: Restricted access to offices, locked filing cabinets, secure disposal of documents
• Administrative Controls: Staff training, access controls, regular policy reviews
• Payment Security: PCI DSS compliant payment processing, no storage of full credit card details

Data Breach Response

In the event of a data breach that may cause serious harm, we will:

• Notify the Office of the Australian Information Commissioner within 72 hours
• Notify affected individuals as soon as practicable
• Take immediate steps to contain and remedy the breach
• Investigate the cause and implement additional safeguards

Data Retention

We retain your personal information for different periods depending on its purpose:

Tour-Related Information

• Booking Records: 7 years (for tax and legal compliance)
• Medical Information: 7 years (for insurance and safety records)
• Payment Records: 7 years (for financial reporting requirements)
• Emergency Contact Details: Deleted 1 year after tour completion

Marketing Information

• Newsletter Subscriptions: Until you unsubscribe or 3 years of inactivity
• Marketing Preferences: Updated based on your current choices
• Website Analytics: Aggregated data retained indefinitely, personal data deleted after 26 months

Legal Requirements

Some information must be retained longer for:

• Tax obligations (Australian Taxation Office requirements)
• Tourism industry regulations and licensing
• Insurance claim purposes
• Legal proceedings or potential claims

Your Rights and Choices

Access and Correction

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or outdated information
• Explanation: Understand how and why we use your information
• Complaints: Lodge a complaint about our privacy practices

Marketing Controls

You can control marketing communications by:

• Unsubscribing from newsletters using the link in any email
• Updating your preferences in your account settings
• Contacting us directly to opt out of all marketing
• Choosing not to provide consent for marketing purposes

Cookie Preferences

You can manage cookies through:

• Our cookie preference centre on the website
• Browser settings to block or delete cookies
• Opting out of Google Analytics tracking
• Disabling social media tracking pixels

Account Deletion

You can request deletion of your account and personal information, subject to:

• Legal requirements to retain certain records
• Legitimate business needs (e.g., ongoing bookings)
• Safety and security considerations
• Our need to defend legal claims

Children's Privacy

We are committed to protecting children's privacy:

• We do not knowingly collect personal information from children under 13 without parental consent
• For family tours, we collect children's information only for safety and tour purposes
• Parents/guardians must provide consent for minors' participation in tours
• We may require additional documentation for unaccompanied minors
• Children's photos are only used with explicit parental permission

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Please see our detailed Cookie Policy for information about:

• Types of cookies we use
• How to manage your cookie preferences
• Third-party tracking and analytics
• Social media integration
• Your rights regarding tracking technologies

Contact Us

For any privacy-related questions, concerns, or requests, please contact us:

Privacy Officer

Homoprifer Tours Pty Ltd
Level 12, 123 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 3 9123 4567
General Enquiries: [email protected]

Response Times

We will respond to your privacy requests within:

• General Enquiries: 5 business days
• Access Requests: 30 calendar days
• Correction Requests: 30 calendar days
• Complaints: 30 calendar days

Complaints and Disputes

Internal Complaints Process

If you have a complaint about our privacy practices:

1. Contact our Privacy Officer using the details above
2. We will acknowledge your complaint within 5 business days
3. We will investigate and provide a response within 30 calendar days
4. If you're not satisfied with our response, you can escalate to external authorities

External Complaints

You can also lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in privacy laws and regulations
• New business practices or services
• Technological developments
• Customer feedback and best practice improvements

Notification of Changes

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Email registered customers about material changes
• Post notifications on our website
• Provide additional consent mechanisms if required

We encourage you to review this policy periodically to stay informed about how we protect your information.

Your Trust Matters

At Homoprifer Tours, we understand that trust is the foundation of every great travel experience. Your privacy is not just a legal obligation for us – it's a core value that guides how we operate our business.

We're committed to being transparent about our privacy practices and continuously improving how we protect your information. If you have any questions or concerns, please don't hesitate to contact us. We're here to help and to ensure your experience with us is positive from start to finish.

Thank you for trusting us with your personal information and for choosing Homoprifer Tours for your Australian adventures.